July Newsletter

Welcome to The Knight Newsletter

In this edition of The Knight Newsletter we launch our new website, discuss and launch our brand new Smartphone App, detail the benefits of receiving your invoices by email and discuss our upcoming change of Banking provider.

You may have already noticed that our website has been re-designed but if not I encourage you to take a look and let us know what you think. This newsletter has also had a makeover to be more user friendly, modern and easier to read.

Robert Evans
The Knight

Website

NEW: New Website Goes Live!!

We are very excited to introduce our new Knight website www.theknight.com.au

The new website is designed to allow the user to easily navigate around the pages and find the information they require at the touch of a button, to be able to interact with The Knight and to request such things as keys, remotes, fobs, OC Certificates, a maintenance request, and access the property log in area.

As always, we would love to hear your thoughts and feedback on our new site. Please email scott@theknight.com.au and let him know!

Macquarie

Change of Bank Provider

The Knight have recently decided to move our Owners Corporation accounts to Macquarie Bank Limited. This will take effect from Monday 17th August 2015.

Our prime motivation for the move is to increase flexibility and convenience for Owners when making levy payments, as Macquarie Bank, through DEFT Payment systems, has a wide range of payment options including the capability to set up a recurring payment.

More information will be sent to all Owners in due course.

Once you receive further correspondence on this matter and you have any queries please feel free to contact our office or email General Manager Joyce Evans on joyce@theknight.com.au.

Understanding how Owners Corporations can make decisions

The Owners Corporations Act 2006, ‘The Act’, stipulates the way in which Owners Corporations can make decisions. Matters of varying importance require different ways for a decision to be reached.
‘The Act’ refers to three different types of resolutions that an Owners Corporation can pass; ordinary, special and unanimous. The most common resolution is an ordinary resolution and unless ‘The Act’ states that a special or unanimous resolution is required then an ordinary resolution is to be passed.

Ordinary resolutions

Ordinary resolutions are required for the making of every day-to-day decisions of the Owners Corporation.

Should an Owners Corporation Committee of Management not be delegated the authority to pass ordinary resolutions then ordinary resolutions of an Owners Corporation must either be reached at a general meeting or by ballot.

At a general meeting an ordinary resolution is passed if there is a quorum (a quorum is at least 50% of total votes or 50% total lot entitlement represented) and a simple majority of votes cast based on one vote per Lot. A representative of a Lot can however request that a poll be taken based on one vote per unit of lot entitlement*.

Should a general meeting not have a quorum then the meeting can still proceed however all matters requiring an ordinary resolution are deemed to be interim resolutions. Interim resolutions become resolutions of the Owners Corporation 29 days after the meeting subject to the meeting minutes and notice of all interim resolutions being issued to all Lot owners within 14 days of the meeting and no notice of a special general meeting given within the 29 day period.

An ordinary resolution can be passed by ballot on the basis that a majority of votes is returned by the closing date of the ballot subject to the number of votes returned not being less that the number needed for a quorum.

If in accordance with S.11 (2) of ‘The Act’ a Committee has been delegated the authority to pass ordinary resolutions then an ordinary resolution can be passed by majority of Committee Members present at a Committee Meeting subject to there being a quorum at the meeting (at least half of Committee Members represented). A Committee can also pass an ordinary resolution by ballot if the majority of Committee Members agree prior to the closing date of the ballot.

Special resolution

A special resolution is required for matters such as an Owners Corporation implementing or amending Owners Corporation rules, an Owners Corporation entering into a lease/license of common property or if an Owners Corporation is to provide a service to Lot owners.

A special resolution is passed if by ballot or poll 75% of the total lot entitlements of all the Lots affected by the Owners Corporation vote in favour otherwise in any other case, 75% of the total votes for all Lots affected by the Owners Corporation.
Should however the vote in favour of a matter requiring a special resolution be at least 50% of the total votes for all Lots affected by the Owners Corporation and the vote against the resolution not more than 25% of those votes then the resolution is deemed to be an interim special resolution.

Should an interim special resolution being reached then all Lot owners must be notified within 14 days. 29 days after the interim special resolution is passed it becomes a special resolution unless Lot owners who hold more than 25% of the total votes for all the Lots affected by the Owners Corporation petition the secretary against the resolution.

Unanimous resolution

A unanimous resolution is required to dispose of all or part of common property.

A unanimous resolution of an Owners Corporation is passed if by ballot or poll 100% of the total Lot entitlements of all Lots affected by the Owners Corporation agree or in any other case, the total votes for all the lots affected by the Owners Corporation agree.

*Unit of Lot entitlement – Each Lot is assigned a total number of units of Lot entitlement. The Plan of Subdivision lists the total units of Lot entitlement for each Lot.

Email

The benefits of Email to your Owners Corporation

If you choose to receive your Fee Notices and Correspondence via email you will receive the notice in your inbox on the day it is issued and can save, file or print from there.
The benefits of The Knight having your correct and most up to date contact details are fairly obvious. Firstly, it allows us the ability to contact you in an emergency, allows us to send correspondence and levies directly, and reduces postage costs when sending large documents like Annual General Meeting Agendas and Minutes.
Apart from these benefits, there is also the significant reduction on the amount of paper waste which contributes to the sustainability of the planet.

If you and your fellow Owners at the property all sign up to receive correspondence and invoices via email then there will be very few disbursement costs at the end of the year which is saving you money as an Owner. The other side to this is that if an Owner still receives their correspondence via the post and a large document is sent out then effectively all Owners that receive documents by email are paying for that Owner who receives it by post. Encourage your neighbours to sign up for email now!!

TKA APP

NEW: TKA APP GOES LIVE

Download it now!

iPhone Users here!
Android Users here!

Once you have downloaded the App it will ask you to enter your Owners Corporation number and press save. Once this has saved to your phone, you will receive a notification once new information is posted to the Notices section.

This allows your Manager to advise you immediately of any urgent works being carried out at the property. If your car gate is stuck closed, your lift is out of order, the power has been cut off, the water has been switched off or anything of an emergency nature we are able to send a notice to the App and notify all residents that have downloaded the App. The benefits of Owners/Residents knowing this information as it happens is crucial and can save you a phone call and allow the Manager to get on with fixing the problem instead of fielding multiple calls about the same issue.
This new initiative is another example of The Knight being at the forefront of the Owners Corporation Management industry and exploring more ways to communicate with Owners and residents.

Owners are also able to use this App just like our website portal by logging in: this allows you to view property documents, check your account statements, view your transaction history, change personal details and read Annual General Meeting Agendas and Minutes.